You can contact our customer support by emailing support@Brick-Art.com or by sending us a message through the contact form on our website. We're here to assist with any questions or concerns you may have.

Yes, All Brick-Art products are compatible with all major brick building brands. This compatibility allows you to seamlessly integrate our products with your existing collections, expanding the possibilities for creativity and building.

Yes—we offer wholesale orders for businesses and organizations.

If you’re looking to place a wholesale order, please reach out to our team directly by emailing support@Brick-Art.com or filling out the contact inquiry form on our website.

We currently ship to the United States, Canada and most international countries. Enter your shipping address to find out if we ship to your location.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Once your order has shipped, you'll receive an email with a tracking number. You can track your package's progress on the shipping carrier's website. Please note that it may take 24-48 hours for tracking information to become available after you receive the email. If you have any issues or need further assistance, feel free to contact our customer support.

Express shipping is available for select orders for an additional fee. Please see shipping options at checkout to see if your order qualifies for express shipping. *Please note that we cannot upgrade the shipping method of an already placed order.

Once your order has been shipped, we are unable to make any changes to the listed shipping address.

All orders will be scheduled for shipment in 1-2 business days, excluding holidays. Orders placed after 11 AM EST on Fridays may not be processed for shipping until the following Monday morning. Once your order has been processed for shipment, you will receive an automated shipping notification with your tracking information.

We offer both digital and physical (retail) products, and our return policy differs for each:

• Digital Items:
  All digital products are delivered instantly via download and cannot be physically returned. Because of this, all sales of digital items are final and non-refundable. Please review product details carefully before purchasing. If you have trouble accessing your files, we're happy to assist.
• Retail Items:
  Physical items may be returned within 30 days of delivery in their original, unused condition. Buyers are responsible for return shipping costs unless the item arrived damaged or defective. To initiate a return, please contact us at Support@Brick-Art.com with your order number and reason for return.

If you have any questions, feel free to reach out—we’re here to help!

You can cancel your order as long as it has not yet been "processed". To cancel, please contact our customer support immediately. Once your order has been processed, we are unable to cancel it. If you need further assistance or have any questions, feel free to reach out to us.