Returns & Refund Policy
At Brick Art, we offer both digital and physical (retail) products. Because of their different nature, our return policy varies by item type.
📥 Digital Items
All digital products are delivered instantly via download and cannot be physically returned. Because of this, all sales of digital items are final and non-refundable.
Please review product details carefully before purchasing. If you experience any issues accessing your files, we’re happy to assist—just contact us at support@brick-art.com.
📦 Retail (Physical) Items
You may return physical items within 30 days of delivery, provided they are:
- In original, unused condition
- In original packaging
Buyers are responsible for return shipping costs, unless the item arrived damaged or defective.
To initiate a return, please contact us at support@brick-art.com with your:
- Order number
- Reason for return
🔁 Exchanges
The fastest way to get the item you want is to return your original item. Once the return is accepted, you can place a separate order for the new item.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason—no justification required.
The item must be:
- In the same condition you received it (unworn/unused)
- With tags and in original packaging
- Accompanied by a receipt or proof of purchase
💳 Refunds
Once we receive and inspect your return, we’ll notify you of approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please note:
- It may take additional time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@brick-art.com.
If you have any questions at any point in the process, don’t hesitate to reach out—we’re here to help!